Skip to content

Get the Skills to Become a Personal Support Worker

Personal Support Worker supporting a man in a wheelchair.
Make a difference in someone’s life by becoming a Personal Support Worker

28-Week NACC Personal Support Worker 2022 Program in Windsor, ON

A Personal Support Worker (PSW) in Canada is a caregiver who assists people with daily personal care needs as they deal with the effects of aging, injury, or illness. A Personal Support Worker works under the direction of a Registered Nurse (RN) or Registered Practical Nurse (RPN).

The range of services provided by Personal Support Workers depends upon each person’s individual needs they support or the organization that employs them. According to seniors living-in-place or long-term care facilities, almost all PSWs’ direct support is personal care, such as dressing, personal hygiene, mobility, and other routine activities of living.

Next Start Date: Aug 12thNACC Personal Support Worker 2022 Canadian College of Health Science & Technology - Canadian College of Health Science & Technology 1737 Walker Road Windsor Ontario Canada N8W 3P2 If you’re a naturally nurturing person who enjoys caring for others, consider becoming a Personal Support Worker. Develop the competence to provide care for people with diverse needs, contributing to their overall well-being. College of Health Science & Technology

The best way to see if CCHST is the right fit for you is to come and to a Personalized Information Session.  Schedule Your Session Now or Get more info.

Personal Support Worker

28-Week Diploma | $22 – $26/hr*

  • Graduates hired by home care and support agencies & private households
  • Occupations include Care Giver, Care Assistant, Nurses Aide
  • Advance into Nursing, Continuing Care Assistance, Psychiatric Support and more!


Is a Career as a Personal Support Worker Right for You? Take the CCHST “Personal Support Worker Career Training Readiness Quiz”

This fun, online quiz takes 3-minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for. Get Your Personal Support Worker Career Training Readiness Score Now >>

Becoming a Qualified Personal Support Worker

CCHST’s NACC Personal Support Worker 2022 program curriculum is predicated upon the National Association of Career Colleges PSW program and is based upon the Ontario Personal Support Worker Training Standard released in October 2014.

Program Outline

PSW Foundations

Students in the NACC Personal Support Worker 2022 program learn the principles of client-centered vs client-directed care. Emphasising on the individuality of the client and their relationship with family and friends. In addition, the module introduces the concept of individuality of all persons, their experiences, rights, interests, beliefs, and needs. Furthermore, students learn the role and scope of responsibilities. This includes the variety of settings, work relationships, stress and time management, and applicable legislation. Lastly, the consequences of exceeding the scope of the PSW role are covered, which introduces students to interpersonal skills and communications, including conflict resolution and problem-solving.

Safety and Mobility

Safety and mobility deals with aspects of safety as they relate to both the consumer/client and the worker. The PSW provides assistance in an effectively safe manner while providing comfort towards the client. As a result, the PSW must be aware of potential risks posed by unsafe equipment or settings. Furthermore, they must take appropriate actions if unsafe situations are identified. In addition, infection control methods are taught as infections can cause distress for both the consumer/client and the worker. This module also discusses body mechanics, consistency in transferring, lifting techniques and the use of equipment. Overall, this helps increase safety and reduces client anxiety, confusion and dependency. Lastly, students learn the importance of proper positioning in a bed or a chair for the comfort and safety of the client.

Body Systems

The body systems module introduces the student to the basics of anatomy and physiology. Students gain an understanding of human body systems and apply that knowledge in their work as a Personal Support Worker. These body systems are the musculoskeletal, digestive, urinary, integumentary, reproductive, cardiovascular, respiratory, nervous and endocrine. Common disorders and age-related changes each body system is also covered.

Personal Hygiene

This module considers caring for the ill, disabled, injured and/or a confused client. PSWs gain the knowledge, skill, and sensitivity to provide appropriate assistance to another person. It is common that a significant number of their clients have disabilities that affect their ability to look after their own personal hygiene. Thus, the PSW assists clients with tasks that include bathing, grooming, mobility considerations, toileting, and skincare. In addition, frailness, dignity and levels of dependence are considered. Knowledge about the structure, function, aging changes and common conditions of the skin is reinforced in this module.


Family violence (child, spousal and elderly abuse) is a significant aspect of current society. As well, research indicates an increased awareness among support workers of abusive behaviour towards clients. This module introduces students to the concepts of family violence and abuse, including its possible signs and appropriate actions to be taken (legal requirements) if abuse is suspected. Personal Support Workers identify the concept of abuse and are able to recognize both causes and indicators. They are able to identify the requirements of legislation and to respond in accordance with legislation, employer policy, and provisions of the service contract or support plan. And, recognize that the PSW may also be the focus of abuse.

Care Planning/Restorative Care/Documentation/Working in the Community

This module builds on the materials presented in the introductory module PSW Foundations. It identifies the support to be provided and the significance of the support (and of the need for the support) to the client. Optimal support refers to the ability to provide sufficient support to assist clients to do what they wish without inhibiting them. Furthermore, the care plan or service contract is the framework within which the worker provides support to the client. The worker must know the purpose of planning, the ways in which planning is done and the persons who are involved.

PSWs learn about implementing parts of the care plan and communicating information accurately and without judgment, as member of the support team. These activities are conducted in accordance with employer guidelines (agency or client). In addition, students are further introduced to working in the community health care environment, providing support to patients and families in communities, including Individual Homes and Retirement Homes, Long Term Care Facilities Acute Care Settings and Acquired Brain Injury Programs.

Family, Growth and Development

Students build and understand family characteristics in terms of structure, functions, roles, lifestyles and relationships. Moreover, the influence of cultural values, practices, religious beliefs, and the effects of illness, stress, and disability on family relationships are emphasized. Also, the module explores the role of the PSW in providing respite to and assisting families and their children, including those with special needs. Furthermore, observed commonly occurring conditions related to family functioning and life cycle events are included. The stages of growth and development throughout the life cycle are also discussed.

Dying Person

Here students discuss the concept of dying as a part of life an the possible impact of life-threatening illness on the person and their family. Furthermore, students examine personal beliefs about life-threatening illness, dying and the provision of support to the dying person, their family and friends. Assisting the dying person to maintain a lifestyle and respecting their right to make decisions with regards to support are further discussed. In addition, specific approaches within the scope of the support worker to reduce discomfort or pain (within the context of a plan of support/care) are covered. Care of the person at the time of death, care of the body after death, as well as any procedures that must be followed are discussed.


The PSWs ability to assist a client with medication is essential in supporting client independence. Students gain basic knowledge of the drugs used in the treatment of common diseases and disorders including drug classification, therapeutic effects, and general side/adverse effects. In addition, brand/generic names, dosage forms, routes of administration, and directions for use of these medications. Furthermore, students identify purposes of medication, required instruction/information about medications to be administered, and cautions with regard to medications. And, students develop and demonstrate skill in reading and interpreting information on prescription containers and demonstrate assistance with oral/topical medications, as well as, eye ear and nose drops. Overall, it is understood that this assistance is provided on a basis of case-by-case instruction by the appropriate person and cannot be generalize among clients or between support workers.

Cognitive Impairment & Mental Health Issues

Personal Support Workers recognize that behaviours or changes in behaviour can be related to illness or other conditions, such as cognitive impairment, substance abuse or mental illness. Thus, they use approaches and techniques to assist clients with these changes or conditions in keeping with the care/support plan and report observations to the appropriate team member. Furthemore, they help identify factors that can increase the risk of suicide and recognize signs of possible suicidal behaviour. In general, this module introduces students to common psychiatric conditions (affective disorders and schizophrenia), substance abuse, cognitive impairment, and brain injuries. Furthermore, the possibility of multiple conditions such as Alzheimer’s disease and depression will be discussed. In addition, the role of the family caregiver, as well as, the importance of observation, documentation and reporting will be reviewed.

Health Conditions

This module introduces students to basic concepts of assistance, as well as, the general effects on the person of common disabilities, ongoing conditions and diseases. Although PSWs are not expected to make functional assessments, they do require an understanding of the effects of disability, disease or condition on functioning in order to provide appropriate assistance. As partners in a support or care team (along with the client and others), PSWs need to understand why, what, when and how maintenance, rehabilitation and restorative care are used to benefit the client. Furthermore, they will likely assist the client in a variety of activities and must be able to interpret and carry out the instructions of clients and professionals involved so the client receives the maximum benefit from their assistance. Lastly, concepts of maintenance, rehabilitation and restoration are discussed, as is the importance of the support team in providing assistance.


Students will complete 300 hours of placement under the direct supervision of preceptors at community group homes and long term care facilities.

Start Dates


Admission Requirements

  • Candidates must submit a copy of their Secondary School Diploma (OSSD, GED, or better), if this is not available they will be required to pass the Scholastic Level Exam (SLE).
  • Candidates must also submit a Pre-Admission Medical Report and Immunizations may be required for practicum.

Enroll Now

The NACC Personal Support Worker 2022 program is approved as a vocational program under the Ontario Career College Act, 2005.

Is a Career as a Personal Support Worker Right For You? Get More Info…

To learn more about a career as a Personal Support Worker and to find out if CCHST is right for you, fill out the form on this page to receive more information.

For immediate questions, call 519-977-1222