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Get the Skills to Become a Medical Office Assistant

A Medical Office Assistant on the phone at a reception desk.
As a Medical Office Assistant, you will greet people arriving at a medical office, hospital, or other establishments

34-Week Medical Office Assistant + Internship Program in Windsor, ON

Medical Office Assistants (MOA) are relied upon by physicians, medical staff, and patients to keep office operations running smoothly. In addition to performing administrative and supportive functions, they must know medical terminology and be familiar with various medical procedures and healthcare business practices. They often assist physicians by preparing treatment rooms for clinical examinations, help with medical procedures, take vital signs, and provide pre-emptive care.

MOAs are the first point of contact for a physician’s office, medical clinic, hospital, diagnostic centre, or health care agency. They welcome patients to a physician’s office, answer the phones, schedule appointments, assist with submitting prescriptions, referrals, and handle insurance forms, claims, and handle drug manufacturer calls.

Next Start Date: Jun 17thMedical Office Assistant + Internship Canadian College of Health Science & Technology - Canadian College of Health Science & Technology 1737 Walker Road Windsor Ontario Canada N8W 3P2 Learn the administrative and clinical tasks to keep the offices of physicians and other health practitioners running smoothly. You will be well-equipped to pursue a rewarding career in this rapidly growing industry. College of Health Science & Technology

The best way to see if CCHST is the right fit for you is to get a Personalized Information Session. You can meet with an Admissions Adviser who will go through any questions you might have. Schedule a Personalized Information Session or Get more info.

Medical Office Assistant

9-Month Diploma | $20 – $26/hr*

  • Graduates hired by hospitals, medical and dental offices & clinics
  • Occupations include Medical Billing Clerk, Clinical Assistant, Medical Booking Clerk
  • Advance into Medical Office Management, Medical Billing & Coding, Healthcare Administration and more!


Is a Career as a Medical Office Assistant Right for You? Take the CCHST “Medical Office Assistant Career Training Readiness Quiz”

This fun, online quiz takes 3-minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for. Get Your Medical Office Assistant Career Training Readiness Score Now >>

Becoming a Qualified Medical Office Assistant

As a student in this program, you will gain the essential skills needed to become a Medical Office Assistant:

  • Provide new patients with forms and other documents that they must fill out
  • File patient forms in the appropriate place after scanning them into our EHR system
  • Accept payment for co-pays and other fees required prior to services being rendered
  • Verify insurance information over the phone when the patient makes the appointment, then again upon patient’s arrival
  • Schedule the next appointments prior to patients leaving the office
I am so happy that I chose CCHST! I just completed my course and placement yesterday in the Medical Office Assistant Program. From Registering to all my Instructors, it was an amazing experience. I am 100% happy with everyone! Admin, Finance, Instructors, Tech Assistance, Placement Co-Ordinator... I can't say enough about the exceptional help I received.

Program Outline

Intro to Computers & Microsoft Office

This module will provide students with an overview of computer applications, the Windows operating system and the Microsoft Office Suite including Word, Excel, PowerPoint and Outlook. Students will develop the professional skills needed in modern business world through a series of projects and simulations in an interactive digital environment.

Business Communications & Interpersonal Skills

This module will provide students the tools to develop business English and interpersonal communication skills necessary to function in the modern business setting. In addition, this module provides a review of English grammar, sentence structure and punctuation as they apply to business communications. Students will develop effective interpersonal communication skills for managing personal and working relationships. The importance of diversity inclusion and teamwork will also be explored.

Introduction to Medical Office Assisting

This module provides students with the fundamentals of a Medical Office Assistant. Students will learn about the career opportunities, ethical and legal concepts, the history of medicine, patient education, nutrition, health promotion and an overview of Medical Office Assistant management responsibilities.

Medical Terminology, Body Systems & Disease

This module provides students with medical terminology and basic knowledge of the anatomy and physiology of body systems and their associated disorders. Topics covered include medical terminology, the 24 hour clock, normal body system structure and function, recognition of various homeostatic imbalances, common diseases and disorders. Students will gain an in-depth understanding of medical specialties such as pharmacology, oncology, radiology, nuclear medicine and psychiatry.

Administrative Skills & Procedures

This module provides students with the fundamentals of reception procedures, telephone techniques, appointment scheduling, filing reports, documentation, and medical records, and medical billing. Students will be introduced to medical office management software systems and the role of computers in medical practice. Students gain hands-on experience using practice management software. Students are also introduced to basic medical transcription procedures.

Clinical Skills & Procedures

This module provides students with the theory and practice of the clinical procedures that medical assistants perform in a medical office. Students will learn asepsis, infection control, patient assessment, vital signs, assisting with primary physical examinations, review of pharmacology and medications. Students will also learn to assist with specialty examinations, and understanding diagnostic procedures.

Medical Emergencies

This module provides students with a certification in Emergency First Aid and Basic Rescuer (Level C) CPR. Modules are taught by WSIB authorized providers.

Job Search, Interview Skills & Resume Writing

This module will provide students with the skills to prepare for employment, research employment opportunities within their field of study and be successful in their future career. Some of the topics included will be the preparation of a resume, interview and cover letter.


Students will complete a 120 hour clinical work placement under the direct supervision of a Medical Doctor. Sites include hospitals, physiotherapy/sports medicine, rehab centres, LTC facilities, and other agencies.

Start Dates


Practical “On-The-Job” Training

We believe in learning by doing. That’s why our Medical Office Assistant + Internship program emphasizes practical, hands-on training that allows you to apply your knowledge in real-world settings. During your internship, you’ll gain valuable skills and build the confidence needed to excel in your chosen field.

Admission Requirements

  • Candidates must submit a copy of their Secondary School Diploma (OSSD, GED, or better), if this is not available they will be required to pass the Scholastic Level Exam (SLE).
  • Candidates must also submit a Pre-Admission Medical Report and Immunizations may be required for practicum.

Enroll Now

The Medical Office Assistant + Internship program is approved as a vocational program under the Ontario Career College Act, 2005.

Is a Career as a Medical Office Assistant Right For You? Get More Info…

To learn more about a career as a Medical Office Assistant and to find out if CCHST is right for you, fill out the form on this page to receive more information.

For immediate questions, call 519-977-1222